Top FAQ's

You're probably asking yourself: I've tried other anti-virus/anti-spyware programs, why should I try SpyHunter?

The answer is SpyHunter has a built-in tool, called Spyware HelpDesk, that facilitates the elimination of malware by creating a diagnostic report with results taken straight from your computer in order to come up with a custom-made fix.

Most anti-spyware programs are designed to simply scan your computer and compare all your files to its database of spyware definitions. But what if you're using an anti-spyware program that does not have the spyware definitions for the infection that's on your computer, what then?

Our Spyware HelpDesk takes a snapshot of the configuration of your system that, with a click of a button, you send to our technical support team, who will examine your system, generate a repair custom-made for your computer, and send it via the SpyHunter. For more details, read "How to Send a Diagnostic Report (Support Log)".

Malware and its method of infection continue to morph at an unprecedented rate. Malware authors use techniques to obfuscate and conceal malware code with each infection. We're not satisfied until we've given you the necessary resources to destroy malware infections, even the polymorphic kind. SpyHunter's daily definition updates, custom-fix tool, and technicians on call protects you from dangerous malware that may corrupt your system or compromise your personal information.

Download SpyHunter now to perform a system scan to detect malware on your system.

on Friday January 22 by Super User

If you are experiencing any issues or have any questions, comments or suggestions related to SpyHunter, we strongly encourage you to open a support ticket using our customer and technical support system. Please note that our customer support system is only available for customers that have the full version of SpyHunter.

You can submit and view a customer support ticket either by logging into the "My Account" page or directly going to the integrated customer support system in the SpyHunter (click on the "Spyware HelpDesk" tab to open a customer support ticket or send a diagnostic report known as a Support Log).

With the Spyware HelpDesk, you can send a diagnostic report (Support Log) to our technical support team which they will analyze and use to generate customized fixes for hard-to-remove malware and send the fix directly to your SpyHunter. Read on how SpyHunter's Spyware HelpDesk works.

Note: SpyHunter must be registered and activated for SpyHunter's Spyware Helpdesk to function. To activate SpyHunter, you must enter the username and password (found on the "Order Confirmation" email) into the "Options" panel of the SpyHunter. To learn how to register and activate SpyHunter, go to "How to Activate SpyHunter".

As a SpyHunter customer, you have access to our customer customer support system that allows you to submit and view support tickets as well as submit diagnostic reports (Support Log) for unique malware infections plaguing your PC.

How to Submit and View a Customer Support Ticket

To open a support ticket with our technical support team, open SpyHunter, click on the "Spyware HelpDesk" tab, and then click the "Open Support Ticket" button. Please note that you must be connected to the Internet for this feature to work. The main view panel will change to show the "Open Support Ticket" page. Just fill out the appropriate information, and click the "Submit" button at the bottom of the form. Our customer support department will contact you within 48 hours.

To view your existing ticket requests and responses directly through the SpyHunter's Spyware Helpdesk, click the "View Existing Tickets" button and all open and closed tickets will be displayed in the main view panel. You can click on any of the icons in the "Request" or "Response" rows to view message details.

You can also submit support tickets by logging into the "My Account" page and selecting "Submit a Support Ticket" (located either on the sidebar or the the "Members Section" main menu). To view existing support tickets on our "Members Section," you can select "My Support Tickets" (located either on the sidebar or the the "Members Section" main menu).

How to Generate a Diagnostic Report (Support Log)

In order to offer an effective solution to a unique malware problem, our technical support team may request that you generate and transmit a Support Log. To do so, go to SpyHunter's Spyware HelpDesk and click the "Generate Support Log" button. This action will generate a diagnostic report of your PC, which our technical support team can use to create a unique custom fix to resolve your issue. Click the "Transmit Support Log" button to send the log directly to our technical support team.

Please DO NOT transmit a Support Log without first opening a support ticket through our customer support system.

on Friday January 22 by Super User

If SpyHunter was not able to remove your infection automatically, you need to send us a diagnostic report (Support Log).

 

Note: If you have only cookies re-occurring after a scan, you are not infected and you do not need to send us a Support Log. Please go to "Cookies Re-Occurring on every Scan" for detailed information on re-occurring cookies.

 

Also, before sending us a Support Log, please read "List of Common Problems After SpyHunter Removes an Infection" for a list of problems that cannot be automatically fixed and instructions on how to fix those problems. If you do not find a fix for your problem in the ="List of Common Problems After Removal" article, then you should send us a Support Log.

 

Reasons to Send Support Log

Sometimes when you get infected with a mutating malware infection, SpyHunter may not be able to completely clear the malware infection. Mutating malware changes and hides on your computer system making it invisible to anti-malware and anti-virus programs. Also, malware, such as trojans, actively monitor the system and when a anti-malware program like SpyHunter tries to remove it, they are able to detect their own removal and mutate to a different shape and name as the removal occurs.

 

Therefore, SpyHunter offers a feature called Spyware HelpDesk that allow us to identify the mutating files and generates custom-made fix for your system.

 

Instructions on How to Send Diagnostic Report (Support Log) with Spyware HelpDesk

Before sending a Support Log make sure you have updated spyhunter definitions. Most infections not automatically removed are a result of using SpyHunter with an out of date definition file. Be aware that we release updates daily in order to keep up with the latest threats. Please click the "Update" button and choose "Definitions Update." If an update is available, please re-scan your system and remove all the items found. It might fix the infection instantly. Also in the case of malware reoccurring after reboot, try executing SpyHunter in Safe Mode.

 

SpyHunter's Spyware HelpDesk allows you to take a snapshot of the configuration of your system which will allow our technicians to faster and more efficiently assist you.
Please DO NOT send us the diagnostic report (Support Log) information attached to your customer support ticket message body.

 

Make sure to send the support log as the threat is active in your system. Do not close or stop any window, toolbar, flashing icon or any other occurrence. It is important that SpyHunter identifies the threats running in memory, and when you close windows, stop toolbars or flashing icons, you will not allow SpyHunter to properly identify the infection. Also, please provide us with more details about the infection or with names of the items that SpyHunter finds.

 

Read the following instructions to send a Support Log:

 

Before proceeding, please make sure that your firewall (if installed) is configured to allow SpyHunter full access to the Internet.

  1. Open "SpyHunter on your computer, select the tab "Spyware Helpdesk" and click on "Support Log" on the SpyHunter side menu, click the "Generate New Support Log" button. In a few moments, you will get prompt saying "Support is ready to be submitted". Click "Transmit Support log" button, located at the bottom center of the SpyHunter window. Once the support log is submitted, you should get a message saying "Support Log Submitted".
  2. Open a customer support ticket indicating that you have transmitted the Support Log and a detailed description of the problem so that our technicians can better and faster assist you. To submit a customer support ticket, you can eitherlog in to the "My Account" page or open SpyHunter to go to the Spyware HelpDesk.

    Note: It's very important that you open a new support ticket to inform our technicians that you have sent us a Support Log so that we can provide you with prompt resolution. Even if you already provided us with a description of the problem, please include a brief comment about the problem in the Support Log ticket as it will speed up the fix creation process. DO NOT paste the Support Log to the body of the support ticket.

You will soon see a message in the Spyware Helpdesk window, notifying you that your Support Log has been received by Enigma Software Group. Our technical support team will analyze your log and send you a custom fix via the SpyHunter.

on Friday January 22 by Super User

We only provide technical support assistance for paid customers.

If you are not a paid customer or are not able to logon to our member's section, you must contact us using our General Inquiries page.

If you are a paid customer, choose one of the options below.

For Billing Issues

For all purchases, renewals and billing issues regarding to SpyHunter, please contact our vendors directly for faster resolution.

Depending on the order number you have, you can find information below on which vendor you have to contact.
Currently, we have orders number starting with ST, starting with ENS, orders numbers with number and letters, and orders numbers with numbers only.
When you contact any of the vendors, please make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your information and they will be able to locate your account.

For orders starting with ST, please use the information below:

Orders starting with ST are processed by eSellerate. To contact eSellerate over the phone, you can dial 1-800-WWW-2REG (1-800-999-2734), for international calls dial +1-952-646-5288, or you may contact eSellerate via email at shopper@esellerate.net.

For orders starting with ENS, please use the information below:

Orders starting with ENS are processed by SafeCart (RevenueWire). To contact Safecart, choose contact information based on your location:

  • For USA and Canada: Dial 1-855-432-0727 (M-F 6am-5pm PST) or you may also contact Safecart in the US and Canada via email at customerservice@safecart.com.
  • For UK & Europe: Dial 0800 408 3985 (UK only) or +44 1429 243124 or you may also contact Safecart Worldwide via email at support@safecart.com.

If you have an order number with numbers only or mixed letters and numbers NOT stating with ST or ENS, please use theHelpDesk tab of our products or log into the "My Account" page and open a new support ticket. Make sure you choose the problem type General Question. Our support agents will promptly process your request and get back to you shortly after.

Please do not contact our vendors for any technical support requests regarding SpyHunter.

For Technical Support and Customers Service Assistance

  1. Submit a support ticket using the Helpdesk tab of our products or using the "My Account" page.

    Using the Helpdesk tab of our products.
    For SpyHunter, open SpyHunter and click on the Spyware HelpDesk tab.
    For RegHunter, open RegHunter and click on the Registry HelpDesk tab.

    Using the "My Account" page:
    Log into our "My Account".

    Then, under either the "My Account" page or HelpDesk tab, click Submit a Support Ticket. The main view panel will change to show the Open Support Ticket page.

    Fill out the appropriate information, and click the Submit button at the bottom of the form. Our customer support department will contact you in shortly.

  2. Contact us via phone.

    Please log onto to the "My Account" page, click on My Licenses, find the product you need assistance with and click on the Contact Us button in the License Information box.

You can also go to our Forgot Your Password? page to retrieve the email address (username) or password you registered with.

on Friday January 22 by Super User

Please do not contact our technical support team for billing questions. For all purchases, renewals and billing issues regarding to SpyHunter, please contact our vendors directly for faster resolution.

Depending on the order number you have, you can find information below on which vendor you have to contact.
Currently, we have orders number starting with ST, starting with ENS, orders numbers with number and letters, and orders numbers with numbers only.

When you contact any of the vendors, please make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your information and they will be able to locate your account.

For orders starting with ST, please use the information below:

Orders starting with ST are processed by eSellerate. To contact eSellerate over the phone, you can dial 1-800-WWW-2REG (1-800-999-2734), for international calls dial +1-952-646-5288, or you may contact eSellerate via email at shopper@esellerate.net.

For orders starting with ENS, please use the information below:

Orders starting with ENS are processed by SafeCart (RevenueWire). To contact Safecart, choose contact information based on your location:

  • For USA and Canada: Dial 1-855-432-0727 (M-F 6am-5pm PST) or you may also contact Safecart in the US and Canada via email at customerservice@safecart.com.
  • For UK & Europe: Dial 0800 408 3985 (UK only) or +44 1429 243124 or you may also contact Safecart Worldwide via email at support@safecart.com.

If you have an order number with numbers only or mixed letters and numbers NOT stating with ST or ENS, please use theHelpDesk tab of our products or log into the "My Account" page and open a new support ticket. Make sure you choose the problem type General Question. Our support agents will promptly process your request and get back to you shortly after.

on Friday January 22 by Super User

Follow the instructions below to configure the Account Settings and to Activate SpyHunter:

Note 1: If you need to activate SpyHunter, please make sure to disable any firewall software program running on your computer, such as Norton Internet Security, McAfee, Zone Alarm and others. They might interfere with the activation of SpyHunter. You can turn your firewall back on after the activation is complete.

Note 2: You only need to activate SpyHunter, if you see a "Register Now" tab (yellow tab), under the "Scan Scheduler"Tab. If you do not see the "Register Now" tab, it means that your SpyHunter program has been already activated. If you have any problems using the program, please create a ticket either using "SpyHunter's HelpDesk" Tab or log onto the "My Account" page of our website.

  1. Click on "Settings" tab (located on the left side menu of SpyHunter). Click "General".
    Note: It is very important that you erase any information previously stored in the username and password fields. Sometimes they get corrupted upon update.
  2. Under "User Details", enter you username (Email) and password as described below and click on "Activate Now"button.

    USERNAME: [--USER_NAME--]
    PASSWORD: [--PASSWORD--]

    MAKE SURE YOU ENTER THE USERNAME AND PASSWORD EXACTLY AS YOU SEE IT ABOVE, OTHERWISE IT WILL NOT WORK.

Note: When you input your account information, please type it in exactly as you see it in this email, or copy and paste it. Make sure there are no spaces before or after your username/email or password.

on Friday January 22 by Super User

When SpyHunter does not activate or update properly, it is often because of a problem on your computer. Before submitting a customer support ticket to our technical support team, please read the documentation below carefully to help you solve your SpyHunter activation issues.

Here are four of the most common problems SpyHunter customers encounter when activating or updating SpyHunter and ways to solve them.

  1. Problem #1: Username and/or password are mistyped.
  2. Problem #2: A firewall program, such as Norton Internet Security, McAfee, Zone Alarm, Avast! and others, prevents SpyHunter from accessing the Intenet.
  3. Problem #3: The "Work Offline" is checked in the Internet Explorer or Firefox settings. Therefore, when you try to activate or update SpyHunter, you receive the error message "No Internet connection is available".
  4. Problem #4: You did not receive the "Order Confirmation" email which you should receive after you purchase SpyHunter and has your activation details.
  5. Problem #5: Another software program or a spyware infection has blocked SpyHunter and/or enigmasoftware.com domain.

If you're experiencing problems #1, #2 or #3, please follow the instructions below to re-activate SpyHunter.

How to Successfully Re-Activate SpyHunter

Note: You do not need to re-purchase SpyHunter, if prompted.

  1. Disable any firewall software program running on your computer such as Norton Internet Security, McAfee, Zone Alarm, Avast! and others. They might interfere with the activation of SpyHunter. You can turn your firewall back on after the activation is successful.
  2. Make sure that your Internet Explorer or Firefox web browser does not have "Work Offline" checked. If "Work Offline" is checkmarked, it means it is enabled and SpyHunter will not activate. To uncheck the "Work Offline"option, open an Internet Explorer or Firefox window and click File (on the top left corner) and uncheck "Work Offline".
  3. Next, open "SpyHunter".
  4. Click the "Options" tab (located on the left side menu of the SpyHunter).
  5. Enter you "username (Email address)" and "password" and click on "Activate Now" button.

    Note: Make sure you enter your password slowly as you will not be able to see it, otherwise it will not work. Also, make sure there are no spaces before or after your username or password. It’s very important that you erase any information previously stored in the username and password fields. In some cases, username and password fields get corrupted upon update.

Your SpyHunter is now successfully activated on your computer, and you will not need to go through this process again.

Did Not Receive "Order Confirmation" Email with Account Info?

If you're experiencing problem #4, here are some possible scenarios as to why you did not receive the "Order Confirmation" email:

  • Either your spam blocker, your ISP or your email client are blocking the "Order Confirmation" email. We recommend you check your spam folder to ensure that the "Order Confirmation" email has not been filtered as spam or ask your ISP if they are blocking any email from Enigma Software Group.
  • You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our vendor Esellerate.net.

If for any reason you did not receive your "Order Confirmation" email, please call our vendor Esellerate.net to obtain your SpyHunter account information.

A Esellerate.net representative will be able to either provide you with your account information over the phone or fix a mistyped email address, as well as resend your account information.

You may contact Esellerate.net at 1-800-999-2734 (for international callers 1-719-576-0123) or via email atshopper@esellerate.net. Please have your order number available. If you do not have your order number, please have the credit card used to purchase SpyHunter available as Esellerate.net needs the credit card number to be able to locate your order number. BE AWARE THAT YOU WILL NOT BE CHARGED AGAIN.

Please ask the Esellerate.net representative for your username and password on the account and then follow the activation instructions on "How to Register and Activate SpyHunter".

 

I have another software program or a malware infection that's blocked SpyHunter and/or enigmasoftware.com domain.

If you're experiencing problem #5, this is because another software program or a spyware infection has maliciously blocked our website (enigmasoftware.com) and the ability for SpyHunter's "Update" feature to function. This is made possible by inserting lines of command in the Hosts file which can prevent several SpyHunter customers from updating or even accessing our website.

Even if you uninstall another software program or remove the spyware infection, you may still experience activation or updating issues because the restrictions added may still remain on your Hosts file.

The Hosts file is a system file made for system administrators only and that should not be automatically changed. In some cases, entries added to the Hosts file get locked by the windows system and must be cleaned manually.

Another software program's latest version is no longer blocking SpyHunter or enigmasoftware.com. If you've had another software program previously installed, there's no guarantee that an update of another software program will fix the problem. The best approach to fix the SpyHunter or enigmasoftware.com blocking issue is by manually cleaning your Hosts file.

In the meantime, you can fix the SpyHunter activation and/or updating problems, you must clean the hosts file.

Please follow the "How to Clean Your Hosts File" instructions below to enable SpyHunter's "Update" feature.

How to Clean Your Hosts File

Below are instructions on how to clean your hosts file. Please follow the instructions even if you do not have another software program installed, since the activation and/or updating problems could be caused by a malware infection.

  1. Open "Notepad" (Located under "All" > "Programs" > "Accessories").
  2. Click "File" and click "Open".
  3. In the "File Name" box, type the following (depending on what operating system you have):

    For Windows XP & Vista type: C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS
    For Windows 2K type: C:\WINNT\SYSTEM32\DRIVERS\HOSTS
    For Win 98ME type: C:\WINDOWS\HOSTS

     

  4. Click on the "Open" button.
  5. Click "File" and click "Save As".
  6. In the "File Name" box, type "HOSTS-CLEAN" and in the "Save as Type", choose the option "All Files", and click"Save".
  7. Delete all the entries that do not have a # in front of it, except for the entry 127.0.0.1 localhost.

    Important: The entry "127.0.0.1 localhost" should be the only entry not deleted.

     

  8. Click "File", click "Save" and close "Notepad".
  9. Click Start (the Windows Flag Button on Vista), and choose "RUN". In the open box, type the following (depending on what operating system you have):

    For Windows XP & Vista type: C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    For Windows 2K type: C:\WINNT\SYSTEM32\DRIVERS
    For Win 98ME type: C:\WINDOWS

     

  10. Click on the "OK" button.
  11. In the "ETC" Window, locate the file named "HOSTS", right-click the file "HOSTS" and choose Rename, and rename it to "HOSTS-OLD".
  12. Locate the file named "HOSTS-CLEAN", right-click the file "HOSTS-CLEAN", choose "Rename", and rename it to"HOSTS".
  13. Close all the windows and reboot your computer.
  14. Once the computer reboots, open a browser window and go to "www.enigmasoftware.com". If you're able to access "www.enigmasoftware.com", you've successfully cleaned your Hosts file. Next step is to check if SpyHunter's "Update" feature works. To test if the "Update" problem has been fixed, open SpyHunter, go to the"Update" tab and click on the "Definitions Update" button. A window scanning for new updates should appear and SpyHunter will update in a matter of seconds.

If after following any of the instructions above, you are still having problems activating SpyHunter or Esellerate.net is not able to assist you, please fill out the "SpyHunter Activation Inquiries" form and one our technicians will contact you.

on Friday January 22 by Super User

f you don't remember your username and password to log in to the "My Account" page, you can locate your login information in the 'Order Confirmation' email you received after you made your SpyHunter purchase.

  • The first username and password listed on the "Order Confirmation" email (highlighted on the screenshot) is the login information that you will insert on the "User Details" section, located on SpyHunter's "Options". Your login information is necessary to access program and definition updates and to send technical support requests.
    Note: When adding your login information, make sure that there are no spaces before or after your username or password.
  • The second username and password listed on the "Order Confirmation" email (highlighted on the screenshot) is the account information that you can use to download SpyHunter from our vendor's, known as Esellerate.net, website (www.esellerate.net).
    Note: Please DO NOT use the second username and password to log in to the "My Account" page. The second login information will only work on Esellerate.net's website.

If you did not receive the "Order Confirmation" email or you cannot log onto the "My Account" page to open a customer support ticket, please contact our vendor Esellerate.net. Esellerate.net handles all the purchases and billing issues regarding to the SpyHunter.
You may contact Esellerate.net at 1-800-999-2734 (for international callers 1-719-576-0123) or via email atshopper@esellerate.net.
Please make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your other information such as your full name or mailing address and they will be able to locate your account.
Please do not contact Esellerate.net for technical support requests regarding SpyHunter. For technical support, you must open a customer support ticket through our support system.

on Friday January 22 by Super User

Here are some possible scenarios as to why you did not receive the "order confirmation" email:

  • Either your spam blocker, your ISP or your email client are blocking the "order confirmation" email. We recommend you check your spam folder to ensure that the "order confirmation" email has not been filtered as spam or ask your ISP if they are blocking any email from Enigma Software Group.
  • You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our vendor Esellerate.net. You will find information further down the page on how to contact Esellerate.net.

If for any reason you did not receive your "order confirmation" email, please call our vendor Esellerate.net to obtain your SpyHunter account information. A Esellerate.net representative will be able to either provide you with your account information over the phone or fix a mistyped email address, as well as resend your account information.

You may contact Esellerate.net at 1-800-999-2734 (for international callers 1-719-576-0123) or via email atshopper@esellerate.net. Please have your order number available. If you do not have your order number, please have the credit card used to purchase SpyHunter available as Esellerate.net needs the credit card number to be able to locate your order number. Be aware that you will not be charged again.

Please ask the Esellerate.net representative for your username and password on the account and then follow the "How to Register and Activate SpyHunter" support article to activate SpyHunter.

on Friday January 22 by Super User

Cookies are created every time you open your Internet Browser. For those who have concerns about SpyHunter finding cookies once in a while, or every time you scan your system, do not panic.

SpyHunter will always find cookies in your system and you should always have SpyHunter delete them. Cookies are not malware but just text files that hold your information. Malware may steal your private information, collecting your cookies. That's why SpyHunter identifies those cookies over and over again. The names given to the cookies by SpyHunter are associated with the malware programs that collect their information.

Having a cookie does not necessarily mean that you are infected with that specific threat and therefore you should not worry about re-occurring cookies. Cookies will always continue to reappear and should be deleted as often as possible.

Please do not send us a diagnostic report (Support Log) if you have cookies re-occurring, the diagnostic report system does not record cookies.

on Friday January 22 by Super User

If you are still difficulty removing malware, you may be experiencing one or more of the following common problems after malware removal. We also provide manual instructions to the common problems listed on this article.

Cannot change Internet Explorer home page

  1. Open "SpyHunter," go to the "Network Sentry" tab, under the "Internet Explorer Homepage Protection."
  2. Check the box that says "Activate Internet Explorer Homepage Protection."
  3. Check "Use" and type the webpage you would like to have as your home page.

Your Desktop background shows a message saying that your computer is infected and you cannot change it.

In order to remove the message that pops up in your Desktop background, follow the instructions below.

  1. Go to "Start" > "Control Panel" > "Display" > "Desktop" tab > click "Customize Desktop" > "Web" tab.
  2. Then uncheck all the boxes under web pages and click "OK," then change the background and click "Apply" and"OK."

If you DO NOT see the Desktop tab, please follow the instructions below.

  1. Click on "Start" > "Run," in the open box type "gpedit.msc."
  2. A "Group Policy" Window should pop open. Double click "User Configuration."
  3. Double click "Administrative Templates."
  4. Double click "Control Panel."
  5. Double click "Display."
  6. on the right part of the window, you should see an entry saying "Hide Desktop tab."
  7. Double click the entry "Hide Desktop tab," check the option "Enabled."
  8. Click "Apply" and then "OK."
  9. Once again, double click the entry "Hide Desktop" tab, check the option "Disabled."
  10. Click "Apply" and then "OK."
  11. Close "Group Policy" window. Go back to "Display Properties" and now you should be able to change the background, following the first "message removal on Desktop background" instructions listed above.

You might want to do the same procedure with the entry "Prevent Changing" wallpaper, by enabling and disabling it.

If this process does not work or you have Windows XP Home Edition, your Windows User may have been permanently damaged by the infection. In this case, your only solution will be to create a new Windows user.

Cannot access Registry Editing Tool (REGEDIT), Control Panel or Task Manager.

In order to regain access to the Registry Editing Tool (REGEDIT), Control Panel or Task Manager, follow the instructions below.

  1. Open "SpyHunter" and click the "Option" tab.
  2. Check the option "Prompt if any important windows components are disabled" and the option "Prompt if web content is used on desktop" on the bottom of the page.
  3. Locate "SpyHunter" icon in the system tray, located on the bottom right hand side of your screen next to the system clock.
  4. Right-click the "SpyHunter" icon and choose "Exit."
  5. Re-open "SpyHunter" by clicking on the icon on your Desktop. SpyHunter will prompt you to restore the feature disabled.

"Virus Alert!!!" message appears next to the system clock.

In order to remove the "Virus Alert!!!" message next to the system clock, follow the instructions below.

  1. Click THE "Start" button and choose "Run."
  2. In the open box, type "regedit."
  3. In the registry editor windows, open the key "HKEY_CURRENT_USERControl PanelInternational."
  4. On the right panel, find the key "TimeFormat."
  5. Double click the key and in the Edit String window, change the Value Data to "h:mm:ss tt" (with no Quotes).
  6. Click "OK," exit the Registry Editor and restart the computer.

A new desktop screensaver appears that is not that the one you previously chose.

In order to remove the unwanted screensaver, follow the instructions below.

  1. Go to "Start" > "Control Panel" > "Display" > "Screensaver."
  2. Then choose a different screensaver and click "OK."

Missing system tabs, such as Desktop, Screen Saver, All Programs, Drives, and other functions

Your system user account has been corrupted by the malware infection. You have two options in order to fix this problem.

Option #1: Create a new Windows user account and transfer the data from your old Windows user account to the new one. We do not support this option and you can find information on how to create a new user clicking on "Create and customize user accounts".

Option #2: Either use the application gpedit.msc (ONLY for WINDOWS XP PROFESSIONAL) or use some of the free registry fixes on Registry Edits for Windows XP "Tweaks and Tips". We do not support links on kellys-korner-xp.com, we found them to be useful and reliable, and however you are at your own risk. If you want to follow a safe procedure, we would advise you to choose the option of creating a new user.

When you open a Web page, a red X or a placeholder appears instead of the Web pages' images.

In order to remove the red X or placeholder, follow the instructions below.

  1. Open "Internet Explorer."
  2. Click "Tools" on the top of the IE window, choose "Internet Options."
  3. Click the "Advanced" tab, and then verify that the "Show Pictures" check box is selected under Multimedia.
  4. Click "OK."

Cannot execute a program or a .exe file.

When you cannot execute a program or a .exe file, Windows displays the following message:

  • "Windows cannot find (exe program)."

If you try to execute a program on your desktop or under the Run box and Windows displays the following message "Windows cannot find (Program Name)," please download the fix on "xp_exe_fix.reg" onto your Desktop and double click the file xp_exe_fix.reg. This fix will correct the problem and you will be able to normally execute programs once again. We do not support links on kellys-korner-xp.com. We cannot guarantee that you can solve your problems that result from using xp_exe_fix.reg incorrectly. Use xp_exe_fix.reg at your own risk.

on Friday January 22 by Super User

ESG does NOT not offer any technical support for Registry or System Medic. ESG is only a reseller of Registry Medic and System Medic. These two products are developed and supported by Iomatic, Inc.

You must contact Iomatic for any billing, activation, or support questions related to Registry and System Medic. To contact Iomatic for technical support requests or billing issues, please go to Registry or System Medic Technical Support.

As an alternative, you can also contact our vendor Esellerate.net at 1-800-999-2734 (for international callers 1-719-576-0123) or via email at shopper@esellerate.net. Esellerate.net will be able to provide you with your registration key over the phone. Make sure that you include your order number in the email or have it available when you call Esellerate.net.

on Friday January 22 by Super User
  1. You must print these instructions before continuing. Save your open documents and close all the open applications as your system will shut down in step 2.
  2. Restart your computer.
  3. As your computer restarts and before Windows launches, you will see the first screen (should be a black screen with white text or a logo of your computer manufacture) or if you see the message "Please select the operating system to start", press "F8".

    Note 1: As soon as you see the first screen on your monitor, you should press and hold "F8" on your keyboard until you see the Windows Advanced Options menu. Do not worry if you hear a beeping sound, it is normal.

    Note 2: If you see the screen with the Windows logo, you went too far and if so, you need to wait until the computer starts in "Normal Mode" and go back to Step 2.

  4. At the Windows Advanced Options menu, select "Safe Mode with Networking" (by using the keyboard arrow keys) and press "Enter" on your keyboard.

    Note: The options below may vary with the version of Windows that you have installed on your computer.

    Windows Advanced Options Menu

  5. Choose the operating system you wish to boot up in Safe Mode.

    Note: The option below may or may not appear as your system may not have the operating system choice menu.

    Select Operating System

  6. Once Windows finishes the safe mode loading process, you will be shown a popup warning message advising you thatWindows is running in Safe Mode. Please click "Yes" to proceed to work in safe mode.

    Windows Running Safe Mode

  7. Once in Safe Mode, follow the instructions below.

    FOR WINDOWS VISTA AND 7:
    Click on the "Windows logo" button and then type "Run" in the Search programs and files" box located under"All Programs".

    FOR WINDOWS XP:
    Click on "Start" and then click "Run".

    This will open the Run window. Carefully type (or paste) the following command into the "Open" box:
    REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"

    After you've entered the command, be sure to check for any mistypes and correct them. If everything is correct, click the "OK" button.

    Run command Red Ad Service

  8. Go back to "Run" to execute another command. Carefully type into the "Open" box following line:
    net start msiserver

     

    After you've entered the command, click the "OK" button.

    Run net start msiserver

  9. Finally, run the SpyHunter installer.
on Friday January 22 by Super User

SpyHunter can be uninstalled in two ways:

Step #1: By using the Add/Remove Programs option.

Windows Vista, Windows 7 or Windows 8

    1. Click Windows Start (Windows Key + Q in Windows 8), and then click the Control Panel item.
    2. Click on Programs and Features.
    3. In the Programs and Features window, Right-click SpyHunter. Once SpyHunter is highlighted, click on the Uninstall button.

Once SpyHunter Uninstall window appears, it will ask you if you're sure you wish to remove SpyHunter. Click Yes to start the uninstallation process. This will start the uninstallation process.

Windows XP

  1. Click Windows Start (Windows Key + Q in Windows 8), and then open the Control Panel item.
  2. Double-click on Add/Remove Programs.
  3. In the Add/Remove Programs window, right-click SpyHunter. Once SpyHunter is highlighted, click on the Uninstall button.
  4. You will be asked you whether you are sure you want to completely remove SpyHunter or RegHunter from your computer. Click Yes to start the uninstallation process.

Step #2: By using the 'Uninstall SpyHunter' option.

  1. Click Windows Start (Windows Key + Q in Windows 8).
  2. Select Programs (Windows Vista/Windows 7/Windows 8) or All Programs (Windows XP).
  3. Look for the SpyHunter folder, open it and then click on the Uninstall SpyHunter option.
  4. Confirm that you wish to uninstall SpyHunter and follow the steps that appear on the SpyHunter screen.
on Friday January 22 by Super User
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